Privacy Policy

Fledgio Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect the following categories of data:

a) Information you provide directly:

• Full name, job title, email address, phone number
• Company name and billing information
• Communications sent to us (e.g. contact forms, emails)

b) Information we collect automatically:

• IP address, browser type, device, and operating system
• Pages visited, time on site, referring website
• Interaction with our emails and online content

c) Information collected via third-party tools:

• Google Analytics or similar for SEO and web usage tracking
• Cookies for improving website experience and functionality

d) Information logged in our CRM:

• Details of business enquiries and interactions
• Notes and summaries of logged calls (call recordings are not stored unless stated otherwise)

Our website uses cookies and similar technologies to:

• Provide core functionality
• Track performance and site usage
• Improve our website experience
• Measure marketing and SEO performance

You will be prompted to accept or decline non-essential cookies when you first visit our site. You can manage your preferences at any time through your browser settings.

We process personal data for the following purposes:

• To provide and manage our corporate training and consulting services
• To respond to enquiries and manage client relationships
• To analyse site usage and optimise our content and marketing
• To improve our services and customer experience
• To comply with legal and tax obligations

We rely on the following lawful bases:

• Contractual necessity — when delivering our services
• Legitimate interests — for CRM use, analytics, marketing, and business development
• Consent — for cookie use and email marketing (where applicable)
• Legal obligation — for tax and compliance

We may share your data with trusted third parties:

• CRM and email marketing platforms
• Web analytics providers (e.g. Google Analytics)
• Payment processors and accounting tools
• Legal or regulatory bodies where required

We ensure all partners meet UK data protection requirements.

We retain personal data only as long as necessary:

• CRM and contact data: typically retained for up to 7 years
• Financial and invoicing records: retained for 6+ years (legal requirement)
• Web analytics data: retained per third-party platform default (e.g. 26 months for Google Analytics)

We may transfer data to third-party service providers outside the UK or EEA. Where we do, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

You have the right to:

• Access your data
• Request correction or deletion
• Object to processing or request restriction
• Withdraw consent (e.g. for cookies or marketing)
• Data portability
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, contact us at info@fledgio.com.

We use appropriate technical and organisational measures to protect your personal data, including secure access controls, encryption, and regular review of third-party tools.

We may update this Privacy Policy to reflect legal, operational, or technical changes. The latest version will always be available on our website, with the “Last Updated” date shown at the top.

For privacy-related questions or data access requests, contact: